User Guide

When you find an item you like in the store, click “Add to Cart” to add it to your shopping cart

Add to Cart

You cannot purchase “Pre-order Items” and “Regular Items” together in the same shopping cart. Additionally, even if they are both “Pre-order Items,” you cannot purchase them together if their “Release Dates” differ. Please place separate orders.

Review the contents of your shopping cart and click the “Proceed to Checkout” button to move on to entering your billing information.

Proceed to Checkout

First-time users must register for a free membership. To register, please provide your name, email address, gender, date of birth, and set a password. After registration, you can log in using your registered email address and password.

• *Shipping costs are not included in the prices shown in your cart.
• *Shipping fees will be automatically calculated and displayed after you enter your shipping address.
• *Quantities are limited, so sales will end once stock runs out.
• *Permits, regulations, and customs rules regarding product purchases vary by country and region. Please be sure to verify these requirements yourself before making a purchase. Please note that we cannot accommodate cancellations based on these reasons.
• *DVDs, Blu-ray Discs, and some games and DVD-Audio discs have region codes assigned based on the region where they are sold. Region codes are set on both the player and the disc, and playback is not possible unless the region codes for both match.Please carefully verify the region code of your player and the type of DVD or Blu-ray Disc you intend to purchase (see below) before making your purchase. DVDs sold in Japan have a Region 2 code, while Blu-rays have a Region A code.

Please enter the customer information required for shipping (name, address, contact information, and phone number).

• *For shipments outside Japan, please be sure to enter your information using half-width alphanumeric characters. If you do not use half-width alphanumeric characters, we may be unable to ship your order.
• *We will send an “Order Confirmation Email” and a “Payment Confirmation Email” to the email address you provide. Please ensure that your spam filter settings allow emails from “bmsg-music-shop.com” and “support-user.com” by either removing them from your spam folder or adjusting your email settings accordingly.For details regarding your service plan and configuration instructions, please contact your mobile carrier or the manufacturer of your email software.

Standard Shipping (Courier)

The items you order will be shipped directly to you from Japan. Available shipping services and rates will be displayed based on the items in your cart and the shipping address you provided. Shipments within Japan are handled by Yamato Transport, while shipments to countries and regions outside Japan are handled by DHL Express (Air).

• *The estimated shipping start date is listed on each product’s detail page; please check this information at the time of purchase.
• *Some items may not be available for delivery to certain countries and regions. In such cases, we will notify you on the shipping method selection screen based on your registered address after you have entered your order information. Additionally, if delivery becomes difficult due to circumstances such as global events or carrier issues, we may have to cancel your order even after it has been placed.

BMSG OFFICIAL SHOP (Tree Village Tokyo) In-Store Pickup

Pickup Location: Tree Village Tokyo, inside Tokyo Skytree Town Solamachi“BMSG OFFICIAL SHOP”
Address: 1-1-2 Oshiage, Sumida-ku, Tokyo 131-0045;
TV Station Official Shop ~Tree Village~, Tokyo
Skytree Town Solamachi, West Yard 4F Business
Hours:SHOP 9:00 AM–9:00 PM / CAFE 10:00 AM–9:00 PM (Last Order 8:30 PM)
Pickup Period: Two weeks starting the day before the release date* (Subject to business hours) Pickup
Method: Please present your “Order Number” and the name of the person who placed the order at the “BMSG OFFICIAL SHOP” in-store pickup counter.

• *This service is limited to customers residing in Japan.
• *The in-store pickup service is available only for select items and only during the specified period for each item.
  Please check the “Important Notice” section on each product page for details on eligible items.
• *Items eligible for in-store pickup cannot be ordered together with items eligible for standard delivery (home delivery).
• *We cannot accept cancellations or changes after an order has been confirmed.
• *Please be sure to pick up your order within the designated period. Please note that if we are unable to confirm pickup by the deadline, we may refuse future use of this service or purchases of products from you; therefore, please be sure to pick up your order within the designated period.
• *We do not provide shopping bags (carry-home bags) at the time of pickup. If you need one, please bring your own bag or purchase one separately at the store.
• *Due to system limitations, the payment method selection screen may display “Location Name: Yamato Transport – Free,” but please rest assured that your order will be available for pickup at the designated store.
• *On days when the BMSG OFFICIAL SHOP is expected to be crowded, we may implement entry restrictions using numbered tickets. Please check here for details.

This shop offers a variety of payment methods to choose from.

• For shipping within Japan:
  Credit cards (VISA, MasterCard, AMEX, JCB), Shop Pay, Apple Pay, Google Pay, PayPal, convenience store payment, PayPay, Alipay, WeChat Pay, Grab Pay

• For shipping to countries and regions outside Japan:
  Credit cards (VISA, MasterCard, AMEX), Shop Pay, Apple Pay, Google Pay, PayPal, and many others

• *Please contact your credit card issuer or the respective payment service provider regarding the timing of the charge.
• *If you wish to register a billing address that is different from the shipping address, you may do so.
• *You can save your payment information on our website. Once saved, you won’t need to re-enter it for your next order.

You can confirm your purchased items using the following methods:

・Via the Order Confirmation Email

After you make a purchase, we will send an “Order Confirmation Email” to the email address you provided. You can view your order by clicking the “View Order” link in that email.

• *As this is an important email for you, please ensure you have disabled any spam filters or adjusted your email settings as described in “2. Registering Orderer Information” in this guide.
• *Please note that this site does not allow you to view your membership information from the former “BMSG MUSIC SHOP,” nor can you check your reservation history, purchase history, or shipping status for products purchased there.

・Checking via My Page

If you register as a member and make a purchase using that account, you can check the status of your order from the Order History on My Page. Please log in via the menu and check on My Page.

• *Items purchased before you registered as a member will not appear in your order history.

Please note that, as a general rule, we cannot accept returns or cancellations for reasons attributable to the customer after an order has been placed. We will exchange the item for a new one only if it is found to be defective upon arrival or damaged, provided you contact us within 7 days of receiving the item.Please note that we will cover the return shipping costs for returns due to manufacturing defects or damage.

However, we do not reship items that are returned due to customer relocation, undeliverable addresses caused by incorrect address entry, prolonged absence, or non-payment of duties and other taxes. In such cases, we will cancel the order in accordance with our Terms of Service.
Shipping fees (including customs duties and other taxes), handling fees, and return shipping costs are the customer’s responsibility; we will refund the remaining amount to the payment method used for the original purchase.
We will notify you via email regarding the refund details when your order is canceled.

• *The listed sizes are generally measured with the item laid flat, so there may be slight variations.
• *Colors and textures may appear different from the actual product depending on your monitor or display settings.