Frequently Asked Questions / Contact Us

Please review the FAQs below. You'll find a link to the contact form at the bottom of the page; please use that to contact us.

  • Payment

    What payment methods are available?

    • ・Credit cards (VISA, MasterCard, AMEX, JCB) / Shop Pay / Apple Pay / Google Pay / PayPal / Convenience store payment / PayPay / Alipay / WeChat Pay
    • *Payment is processed at the time of order. For information regarding when your card will be charged, please contact your credit card issuer or the respective payment service provider.
    • *Regarding convenience store payments: After placing your order, KOMOJU will send you an email with payment instructions. Please note that your order will be canceled if payment is not made within 3 days.Additionally, emails regarding convenience store payments will be sent from komoju.com. If you have set up domain-specific email filters, please either disable them or add “komoju.com” to your allowed domains.
    • *When using convenience store payment, a separate transaction fee will be charged in addition to the product price and shipping fees. Please check the details on the order screen.

  • Order

    Can I edit my order?

    This depends on the shipping preparation status and inventory availability, so if you wish to do so, please contact customer service first.

    Can I cancel my order?

    We do not accept cancellations or changes after an order has been placed. Thank you for your understanding.

    • *Please note that when purchasing made-to-order items, the order date and shipping date may differ.

    I can’t add multiple items I want to purchase to my cart, and an error message appears. What should I do?

    You cannot purchase “Pre-order Items” and “Regular Items” together in the same shopping cart. Additionally, even if they are both “Pre-order Items,” you cannot purchase them together if their “Release Dates” differ. Please place separate orders.

    How do I place an order and pick up my items at the “BMSG OFFICIAL SHOP” store?

    When making a purchase, select “BMSG OFFICIAL SHOP” in-store pickup and proceed to checkout. You can pick up your order starting the day before the release date and up to two weeks thereafter.
    Pickup Location: Tree Village Tokyo, inside Tokyo Skytree Town Solamachi“BMSG OFFICIAL SHOP”
    Address: 1-1-2 Oshiage, Sumida-ku, Tokyo 131-0045; TV
    Station Official Shop ~Tree Village~, Tokyo
    Skytree Town Solamachi, West Yard 4F. Business
    Hours:SHOP 9:00 AM–9:00 PM / CAFE 10:00 AM–9:00 PM (Last Order 8:30 PM)
    Pickup Period: Two weeks starting the day before the release date* (Subject to business hours) Pickup
    Method: Please present your “Order Number” and the name of the person who placed the order at the “BMSG OFFICIAL SHOP” in-store pickup counter.

    • *This service is limited to customers residing in Japan.
    • *Items eligible for in-store pickup cannot be ordered together with items eligible for standard delivery (home delivery).
    • *We cannot accept cancellations or changes after your order has been confirmed.
    • *Please be sure to pick up your order within the designated period. Please note that if we are unable to confirm pickup by the deadline, we may refuse future service use or product purchases; therefore, please ensure you pick up your order within the designated period.
    • *We do not provide shopping bags (carry-home bags) at the time of pickup. If you need one, please bring your own bag or purchase one separately at the store.
    • *Due to system limitations, the payment method selection screen displays “Location Name: Yamato Transport – Free,” but please rest assured that your order will be available for pickup at the designated store.

  • Shipping

    When will my order arrive?

    The estimated shipping date is listed on each product’s details page. Please be sure to check this before purchasing.

    Please note that we cannot respond to inquiries regarding shipping times prior to the scheduled shipping date. Thank you for your understanding.

    How much is shipping?

    Domestic Shipping: Flat rate
    of 800 yen *However, fees may vary depending on some items in your order. Please check the checkout screen.
    International Shipping: Fees vary depending on the destination country and region at the time of purchase. Please check at the time of purchase.

    Can I change the shipping address or shipping method?

    Depending on the shipping preparation status, this may be possible. If you wish to do so, please contact customer service.

    Where can I find my tracking number?

    Please check the shipping notification email or your order confirmation page.

    • *Please note that it may take up to 1–2 business days for tracking information to be registered and updated on the carrier’s tracking website.
  • User Guide
    Contact Form

★Please Check Before Contacting Us
This form is exclusively for inquiries regarding "BMSG MUSIC SHOP." We are unable to provide guidance or assistance regarding products, orders, or shipping for purchases made at
"BMSG SHOP" or any other stores.
We apologize for the inconvenience, but please contact the customer service department of the shop where you made your purchase.