FAQ

  • Payment

    What payment is available?

    • ・ Credit card (Visa, MasterCard, AMEX, JCB) / Shop Pay / Apple pay / PayPal / Convenience store payment / PayPay / LINE Pay / Alipay / Wechat Pay / Grab Pay Pay Pay Pay Pay Pay Pay Pay Pay Singapore
    • *Payment will be completed when ordering. For the withdrawal time, please contact your card company or various payment services.
    • * Regarding the convenience store payment, after ordering, komoju will send an email related to payment. Please note that if you do not pay within 3 days, your order will be canceled.Also, emails regarding payment at convenience stores komoju.com It will be sent from.If the domain specified reception is set, please register "komoju.com" for the domain or the domain specification.
    • ※If you use a convenience store payment, a payment fee of 190 yen including tax will be charged separately.

  • order

    Can I edit my order?

    If you wish, please contact the customer once, as it depends on the shipping preparation status and stock status.

    Multiple products you want to purchase do not enter the cart and an error is displayed. What should I do?

    Products in the shopping cart cannot purchase "reserved products" and "regular products" at the same time. In addition, even if the "reservation product" is different, it cannot be purchased at the same time even if the "product release date" is different. Please order separately.

  • delivery

    When will I receive the product?

    The scheduled shipment date is listed on the product details page of each product. Please be sure to check before purchasing.

    Inquiries regarding shipping time before the scheduled shipping date are not responded. Please note.

    Can I change the delivery address and delivery method?

    We do not accept cancellations and changes after ordering. Please understand in advance.

    • *Please note that the order of order and shipping will differ when purchasing order products.

    How much is the shipping cost?

    Domestic delivery: Uniform 800 yen
      * However, the price may differ depending on the product ordered. Please check on the check -out screen.
    Overseas delivery: Prices vary depending on the country and region of the delivery destination at the time of purchase. Please check at the time of purchase.

    Can I change the delivery address and delivery method?

    If you wish, please contact the customer once.

    Where is the tracking number?

    Please check the shipment start guide email or order confirmation page.

    • *Registration and update of tracking information may take 1-2 business days on the tracking site of the delivery carrier. note that.
  • User Guide
    Inquiry form